TASTE THE LOVE
- Does Emily G's make custom gift baskets?
- How do I check an order status?
- How can I contact you if I have questions?
- When will my order be shipped?
- Can I get a refund?
- What about food allergies?
- Where can I find ingredient listings/nutritional information?
General
Q. Does Emily G's make custom gift baskets?
Yes! Please email us and we can create a gift basket to meet your needs.
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Q. How do I check an order status?
We will send you an email confirming your order and an expected ship date. Many of our jams are made to order, so please allow a few days to process your order. Orders placed on Friday afternoons, Saturdays, or Sundays will get our attention first thing Monday morning.
If you have any questions about your shipment, please email us: orders@emilygs.com
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Q. How can I contact you if I have questions?
Please contact us by email: emily@emilygs.com or gina@emilygs.com
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Q. When will my order be shipped?
All orders will be shipped within one week of purchase. Orders placed Friday afternoons, Saturdays, and Sundays will get our attention first thing Monday morning.
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Q. Can I get a refund?
All of our products are guaranteed and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for any returns. All claims must be made within twenty-four hours of receipt of shipment.
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Q. What about food allergies?
Our jams are made in a facility that processes peanuts and tree nuts. Please contact us by email if you have any additional questions.
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Q. Where can I find ingredient listings/nutritional information?
We are currently working to add this information to our site.
Generally speaking, our jams have four ingredients: sugar (white granulated), fruit, lemon juice, and pectin. There are 7-10 grams of sugar per tablespoon of jam, depending on the flavor. If you would like additional information about our jam, please contact us by email.
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